At Aptive Home Appliances, we want our customers to shop with confidence. If you are not completely satisfied with your purchase, we provide a clear and customer-friendly return and refund process, subject to the terms below.
1. Eligibility for Returns
- Products can be returned within 7–10 days from the date of delivery.
- Items must be unused, undamaged, and returned in their original packaging with all manuals, accessories, and invoices.
- Only products purchased directly from our website are eligible for returns.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Products damaged due to mishandling, improper installation, or unauthorized repairs.
- Items without original packaging, missing accessories, or incomplete condition.
- Clearance, sale, or discounted items (unless defective).
- Personal-use appliances that cannot be resold for hygiene reasons (if applicable).
3. Damaged, Defective, or Wrong Products
- If your product is delivered defective, damaged, or different from what you ordered, please notify us within 48 hours of delivery.
- Supporting photos/videos of the product and packaging may be required for verification.
- Upon approval, we will arrange for a replacement or initiate a full refund.
4. Refund Process
- Once your returned product is received and inspected, we will notify you regarding the refund status.
- Approved refunds will be credited to your original payment method within 5–7 business days.
- Shipping charges (if applicable) are non-refundable unless the return is due to our error.
5. Exchange Policy
- Exchanges are offered only for defective or damaged products.
- Exchange requests must be placed within the return period and are subject to stock availability.
6. Order Cancellations
- Orders may be cancelled before they are shipped.
- Once shipped, cancellations are not allowed, but you may request a return after delivery (as per this policy).
7. Contact Us
For assistance with returns, refunds, or exchanges, please contact:
Aptive Home Appliances
📧 Email: aptivahomeappliances@gmail.com
📞 Phone: +91-8041491086
📍 Address: Return &Refund Policy