At Aptive Home Appliances, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund process subject to the terms below.
1. Eligibility for Returns
- Products can be returned within [7–10 days] from the date of delivery.
- To be eligible, the item must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (invoice/receipt) is required for all return requests.
2. Non-Returnable Items
- Products damaged due to misuse, mishandling, or unauthorized repairs.
- Items without original packaging, accessories, or manuals.
- Clearance, sale, or discounted items (unless defective).
- Personal care appliances for hygiene reasons (if applicable).
3. Damaged or Defective Products
- If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery.
- We may request photos/videos of the product and packaging to verify the issue.
- After verification, we will arrange a replacement or initiate a refund as per your preference.
4. Refund Process
- Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within [5–7 business days] to your original payment method.
- Shipping charges (if any) are non-refundable unless the return is due to our error (wrong or defective product).
5. Exchange Policy
- We offer product exchanges for defective or damaged items only.
- Exchange requests must be raised within the return window and are subject to stock availability.
6. Cancellation Policy
- Orders can be cancelled before they are shipped.
- Once shipped, cancellations are not allowed, but you may request a return after delivery (as per the above policy).
7. Contact Us
For returns, refunds, or exchange-related queries, please contact:
Aptive Home Appliances
📧 Email: www.aptivahomeappliances.com
📞 Phone: +91-8041491086
📍 Address: Return & Refund Policy